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Buyers Guide . . .
Everything you wanted to know about displays but were afraid to ask!
 

Use of the DisplayEx Web site is governed by the policies, terms, and conditions outlined below. Using this site for informational purposes, shopping, or placing an order constitutes your acceptance of our policies, terms, and conditions. DisplayEx, Inc., reserves the rights to change or amend these policies, terms, and conditions at any time.

This agreement and any sales hereunder shall be governed by the laws and regulations of the state of Illinois, without regard for conflicts of laws rules.

Product Classifications

New Product

All products sold through our online catalog are brand new direct from the manufacturer and are fully covered by the respective manufacturer's warranties. Any open box or refurbished products are clearly marked so you know exactly the condition of the product you are purchasing.

Open Box

A product classified as "open box" is usually a demo unit or returned unit that has seen little or no use and is in perfect working order. We cannot sell them as brand new, therefore, these products are offered at a discount.

Refurbished

A refurbished product or "B-Stock" is one that has been used for a short period of time and was sent back to the factory to be repaired, cleaned, adjusted to factory specifications, and certified to be in good working condition. Purchasing a refurbished product is a good way to save money on products that are practically brand new. Warranties for refurbished products vary from manufacturer to manufacturer, so please pay careful attention to the warranty information listed with each refurbished product.

Order Information

Purchasing Options

DisplayEx accepts all major credit cards including Visa®, MasterCard®, American Express®, Discover®, Diners Club™, JCB™, as well as ATM/Debit cards.

Payment may also be made via ACH transfers, money orders, and cashier’s checks (no personal checks please). Please note that we do not accept COD payments.

Placing an Order

Product orders may be made via our online store or via telephone. Our Web site offers secure shopping and helpful product navigational tools. If calling to place an order, our product specialists offer exceptional service and expertise.

Upon receipt of your order, we will issue an order confirmation notice. The confirmation notice does not indicate that we have accepted your order for shipping. Acceptance of your order is contingent on the verification of your payment. For your protection, we may require additional information before accepting any order.

DisplayEx reserves the right to accept or decline your order for any reason.

Canceling an Order

While shopping online, you may cancel your order at any time by deleting all items from your shopping cart. If you have already placed an order and would like to cancel it, please contact us within 24 hours by calling our sales department at 1-877-236-4300. After 24 hours all orders will be processed.

International Orders

We accept orders for shipment within the continental US as well as Alaska and Hawaii. Orders placed requesting shipment to any other country will be canceled.

Orders for Resale

While shopping on DisplayEx.com, you agree to abide by the applicable laws and regulations of various states within the United States of America. You also agree that the product you purchased is for your own or internal use and will not be resold. We do not offer products for resale.

Pricing and Availability

Our pricing is very competitive against any other e-commerce, Pro/Av, or retail store. If you find a lower total delivered price for your desired product, please give us a call or Request-a-Quote and we will do our best to beat it.

Availability of products sold by DisplayEx is subject to each manufacturer’s ability to ship products. Sometimes products will be placed on backorder. If your desired product is placed on backorder, you will be notified immediately. Upon notification, you have a choice to wait until the backorder clears, you may choose to order another product, or you may cancel your order.

Price Protection

We do not offer price protection at this time.

Sales Tax

Only Illinois shipments are subject to a state sales tax. DisplayEx, Inc., will automatically charge and withhold the applicable sales tax for orders delivered within the state of Illinois.

Shipping

Shipping Methods

We ship products via common ground carriers, trucking firms, Federal Express, or UPS.

Shipping Destinations

We ship products within the continental US as well as Alaska and Hawaii. Orders placed intended for shipping to any other country will be cancelled.

For your protection, we will ship your order to the same address as your billing address. If you desire to ship the order to an alternate destination, please contact your Credit Card Company customer service representative and ask them to amend your account and have the new destinations listed as an authorized “Alternative Shipping Address”. The Credit Card Customer Service phone number is located on the back of your credit card.

Upon verification that your alternative shipping address has been authorized, we will ship your order. If your shipping address is not authorized, your order will not be processed for shipment.

Shipping Costs

Free Ground Shipping on all products sold in our online store is offered in the Continental US only! Shipping to Alaska and Hawaii are not included in this offer.

If you choose any other delivery method, the additional shipping charges will be calculated automatically and figured into the total cost of your purchase and will be shown in your shopping cart upon checkout. Please contact us directly for a quote on any desired shipping option other than described here.

Please allow adequate time for us to process and pack your order before shipping. Depending on the time you placed your order, please note that even if you indicate your shipping preference as Next Day Air delivery, we will need additional time to pack and process your order. We will make all efforts to ship as you requested.

Order Tracking

A shipping confirmation e-mail will be sent to you indicating the carrier being used to deliver your purchase. Depending on the carrier, used tracking numbers, if available, will be supplied to you via e-mail. Please go to the appropriate shipping carrier's Web site and enter your tracking number for the most up-to-date information regarding the status of your package.

Shipping Damage

Please open and inspect your package immediately upon receipt. If there is any visible damage to the unit, please notify the driver and refuse to accept the delivery. Please contact us at 1-877-236-4300 so that we can arrange to have a replacement unit shipped to you immediately.

After accepting delivery and if you find any concealed damage, please report it within 24 hours! DisplayEx will not be held liable for any shipping damage reported after 24 hours of receipt!

Returns/Exchanges

Returns and Exchanges Overview

We want to make sure that you are completely satisfied with anything you buy from us. If for any reason you are not satisfied with your purchase or upon receipt you find that the product is defective, please contact us for a return merchandise authorization number (RMA#).

An RMA# is required in order to return any defective or nondefective product. Please contact us at 630-236-9930 or e-mail us at rma@displayex.com to obtain an RMA# and shipping address.

Please provide the following information in order to obtain an RMA#:

  1. Your name or company name.
  2. Your home or company address, phone number, and e-mail address.
  3. The DisplayEx Invoice number.
  4. Date of shipment.
  5. Product name and description.
  6. Product Serial number.
  7. Reason for return/exchange. If product is defective, please briefly describe the nature of the problem.

To help expedite the return, please write the RMA# on the packing slip of the returned merchandise. Please do not write the RMA# on the box!

All returns/exchanges must be received within 5 days from the RMA# issue date.

Nondefective Merchandise

All nondefective returned merchandise must be in original, unused, and unaltered condition in the original box and contain all manuals, documentation, warranty cards, and accessories originally contained in the packaging. All nondefective returns/exchanges must be shipped insured and traceable, preferably via FedEx or UPS. You are responsible for all fees incurred for returns/exchanges and any loss or damage that may occur prior to our receipt and approval of the return/exchange shipment.

Nondefective returns/exchanges may be subject to 15% restocking fee. If you received free shipping, it will be subtracted from your refund.

No returns/exchanged will be accepted after 14 days of receipt.

Defective Merchandise

DisplayEx offers a 14 day swap-out period for all defective merchandise. Within the first 14 days of receiving the product, please make sure that everything is in order and working properly. If within these first 14 days you discover that the product is defective, please contact us immediately in order to obtain an RMA# (Return Merchandise Authorization).

All defective products that are to be exchanged must be in original, unused, and unaltered condition in the original box and contain all manuals, documentation, warranty cards, and accessories originally contained in the packaging. All defective exchanged merchandise must be shipped insured and traceable, preferably via FedEx or UPS.

No returns/exchanged will be accepted after 14 days of receipt.
After 14 days, the product is covered by the manufacturer’s warranty. Please contact the manufacturer of your product in order to have your product serviced.

Warranties/Repair

Product Warranty

All products sold through our online catalog are brand new direct from the manufacturer and are fully covered by the respective manufacturer's warranties. Any open box or refurbished products are clearly marked so you know exactly the condition of the product you are purchasing and are subject to their respective manufacturer's warranty. DisplayEx, Inc., does not offer any representation or warranty with respect to any product sold on our site.

Extended Warranty

All sales of extended warranties are final. Refunds and returns of extended warranties will not be accepted.

Installation Service Warranty

All installations offered by DisplayEx are covered by our limited warranty for a period of 90 days following the completion of each installation. The warranty does not include nor cover Equipment and/or Services not provided and installed by DisplayEx; and will not include the loss of services due to negligence, vandalism, and/or acts of God.

Product Repair

At this time DisplayEx does not offer repair service on any products sold in our store. Please contact the manufacturer of your product for any product-related repair or warranty issues.

Accuracy of Information

Errors and Omissions

DisplayEx.com makes every effort to ensure that the information contained on our site is as accurate as possible. However, this information may contain inaccuracies and/or typographical errors and is contingent on the accuracy of information received from our suppliers and manufacturers. All information contained on our site is presented "as is" without any warranty and relieves DisplayEx of any responsibility for inaccuracies and typographical errors.

Disclaimer

Pricing Disclaimer

Due to volatile market conditions, all quoted and listed pricing information is subject to change without notice. We at DisplayEx make every effort to provide you with the most accurate and current pricing and product information. In the event an erroneous product price is listed or quoted, DisplayEx shall have the right to deny or cancel the order with said erroneous price.

If the erroneous product price listed is greater than the true product price, DisplayEx will bill you the lower true product price and ship the item as ordered.

If the erroneous product price listed is less than the true product price, DisplayEx will cancel the order and notify you of the pricing error and order cancellation. You may of course, choose to re-order with the correct pricing.

While every attempt is made to verify and ensure correct product pricing, DisplayEx reserves the right to deny or cancel any orders placed and/or confirmed. If your credit card has been charged and your order is cancelled, DisplayEx, Inc., will promptly credit your credit card account in the amount of the original order.

Limitation of Liability

DisplayEx does not accept any liability beyond the policies, terms, and conditions set forth herein, including any liability for products not being available for your use.

DisplayEx will not be liable for lost profits, loss of business, or other consequential, special, indirect, or punitive damages even if notified of the possibility of such damages. DisplayEx will not be responsible for any damages claimed by a third party except as provided herein.

You agree that for any liability related to the purchase of products or services, DisplayEx is not liable or responsible for any amount of damage above the aggregate dollar amount you paid for the product or service you made under this agreement.

Copyright and Trademarks

The DisplayEx.com e-commerce store is owned and operated by DisplayEx, Inc. Unless otherwise specified, all materials appearing on this site are the sole property of DisplayEx, Inc. You may use this site for the purpose of gathering information, shopping, and placing an order. No information and materials from this site may be used in any manner other than described above and without the written permission of DisplayEx, Inc.

DisplayEx.com and all related logos and service marks are trademarks of DisplayEx, Inc. Use of any DisplayEx trademarks or service marks are strictly prohibited.

 

   
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